ACUÑA, Vincent; CERADO, Ernie. Service Quality and Client Satisfaction in Public Sector: An Empirical Assessment of the Philippine Social Security System Using the SERVQUAL Framework. JPAIR Multidisciplinary Research, Philippines, v. 63, n. 1, p. 18–43, 2026. DOI: 10.7719/jpair.v63i1.974. Disponível em: https://philair.org/index.php/jpair/article/view/974. Acesso em: 3 feb. 2026.