Acuña, Vincent, and Ernie Cerado. “Service Quality and Client Satisfaction in Public Sector: An Empirical Assessment of the Philippine Social Security System Using the SERVQUAL Framework”. JPAIR Multidisciplinary Research 63, no. 1 (January 30, 2026): 18–43. Accessed February 3, 2026. https://philair.org/index.php/jpair/article/view/974.