Beyond Income and Balance Sheet: Measuring Quedancor Region X
DOI:
https://doi.org/10.7719/jpair.v3i1.87Keywords:
income, balance sheet, Quedancor, region 10Abstract
The study focused on customer relationship management (CRM) of the Self Reliant Team (SRT) financing Model of QUEDANCOR. The scope includes the SRT clients from 12 selected Municipalities. The objectives include determining the profile of SRT Model clienteles, describing the credit experience as clients of QUEDANCOR and SRT Cooperatives, comparing feedbacks for QUEDANCOR against SRT Cooperatives and against profiles of the clients, and assessing changes of client welfare with SRT financing. The results shows varied feedbacks from respondents on the seven indicators: convenience and comfort, understanding the fundamental principles of SRT, speed and timeliness, loan packaging, treatment from creditors, communication process and improving services as provided by the SRT Players, QUEDANCOR and the SRT Cooperatives. Majority of the respondents claimed the model made them better off economically. However, concerns were also identified as areas for improvement by the financing model
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References
Buenalflor, N. C., et al. (2005). Willingness to serve: The SRT story.
Hinton, T., et al. (2004). Customer-focused quality: What to do on Monday morning.scribbr+1
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Copyright (c) 2009 Kizzy Ann R. Bokingo
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Open Access. This article published by JPAIR Multidisciplinary Research is licensed under a Creative Commons Attribution-Noncommercial 4.0 International (CC BY-NC 4.0). You are free to share (copy and redistribute the material in any medium or format) and adapt (remix, transform, and build upon the material). Under the following terms, you must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. You may not use the material for commercial purposes.
